Refund & Cancellation Policy

This Refund & Cancellation Policy applies to all paid subscriptions and services purchased through the CiteMetrix platform at https://citemetrix.com, operated by CiteMetrix LLC (“we,” “us,” or “our”).

This policy is part of and subject to our Terms of Service.

1. Free Beta Program

During the CiteMetrix beta period, access is provided at no cost. No payment information is collected for beta-only users. You may stop using the beta at any time by simply not logging in, or you may request account deletion by contacting us.

When the beta period ends, you will be notified in advance and given the option to subscribe to a paid plan or have your account deactivated. You will never be charged without your explicit consent.

2. Cancellation and Refunds

Cancel at any time. You can cancel any plan whenever you like, from your account dashboard or by contacting us. There is no minimum term, no cancellation fee, and no notice period.

Refunds are prorated. When you cancel, we refund the unused portion of the term you have already paid for. This applies to monthly and annual plans alike — an annual plan cancelled in month four is refunded for the eight months not used.

Billing errors. Duplicate charges, and charges taken after a cancellation has taken effect, are refunded in full once verified.

Free and beta accounts are not charged, so there is nothing to refund.

3. Founding Member Rates

Founding member pricing is a special rate offered during our launch period, tied to your current subscription. If you resubscribe in the future after cancelling, standard pricing at the time of resubscription will apply.

Founding member subscriptions are subject to the same cancellation and refund terms described above.

4. How to Cancel

We believe cancellation should be straightforward. You can cancel your subscription through any of the following methods:

• Self-service: Log in to your CiteMetrix dashboard, go to Account Settings, and click Cancel Subscription.
• Email: Send a cancellation request to billing@citemetrix.com (or eric@citemetrix.com) from the email address associated with your account.
• Contact form: Submit a cancellation request through our Contact page.

We will confirm your cancellation via email within one business day. If you do not receive confirmation, please follow up — your request may not have been received.

5. Refund Process

Approved refunds are processed as follows:

• Method: Refunds are issued to the original payment method used for the transaction.
• Processing time: Refunds are typically processed within 5–10 business days. Your bank or credit card company may take additional time to post the refund to your account.
• Confirmation: You will receive an email confirmation when your refund has been processed.

6. Non-Refundable Items

The following are not eligible for refunds:

• API usage costs: All plans use Bring Your Own Key (BYOK). Any costs incurred with third-party API providers (OpenAI, Anthropic, Google, Perplexity, xAI) are billed directly by those providers and are outside CiteMetrix’s control.
• Add-on services: Custom integrations, consulting, or professional services delivered prior to a cancellation request.

7. Plan Changes & Downgrades

You may change your subscription plan at any time:

• Upgrades: Take effect immediately. You will be charged the prorated difference for the remainder of your current billing period.
• Downgrades: Take effect at the start of your next billing period. You will retain your current plan’s features until then.

Switching from an annual plan to a monthly plan is treated as a cancellation of the annual plan (subject to the proration terms above) and a new monthly subscription.

8. Service Disruptions & Billing Errors

Extended Outages

If the CiteMetrix platform experiences a sustained outage lasting more than 72 consecutive hours that materially prevents you from using the Service, you may request a prorated credit for the affected period. This does not apply to scheduled maintenance windows communicated in advance.

Billing Errors

If you believe you were charged in error (duplicate charges, charges after cancellation, incorrect amounts), please contact us immediately at billing@citemetrix.com. We will investigate and correct any verified billing errors promptly, including issuing refunds for any erroneous charges.

9. Contact Us

For refund requests, cancellation help, or billing questions:

CiteMetrix LLC
Email: billing@citemetrix.com or eric@citemetrix.com
Phone: (860) 682-9104
Website: https://citemetrix.com/contact/

We aim to respond to all billing and refund inquiries within one business day.