Account & Team Settings

This article covers the meta-layer of CiteMetrix — the parts that aren’t about your data, but about your account itself. Subscription tiers and what each one includes, how team seats work, who has access to which domains, and how billing flows.

Subscription tiers

CiteMetrix has three paid plans plus a closed-beta tier:

	Starter	Professional	Agency
Monthly price	$79	$199	$499
Yearly price	$790 (save $158)	$1,990 (save $398)	$4,990 (save $998)
Domains tracked	1	5	15
Keywords per domain	25	50	100
Scans per day (account-wide)	100	300	1,000
Team seats	1	3	10
Hallucination detection	✓	✓	✓
Competition tracking	✓	✓	✓
The Analyst	✓	✓	✓
PWA + push notifications	✓	✓	✓
GA4 / GSC integrations	✓	✓	✓
Adobe Analytics	✓	✓	✓
Email digest + reports	✓	✓	✓

The product is the same across tiers — the differences are scale (how many domains, keywords, scans, seats) and team features (multi-seat collaboration). Even the Starter tier includes hallucination detection, competition tracking, the Analyst, and the PWA. CiteMetrix’s pricing tiers reflect resource consumption, not feature gating.

Choosing a tier

Starter ($79/month) suits solo operators with a single brand. One domain, 25 keywords, one user. Most in-house marketing leads at small companies fit here; same with consultants tracking their own primary site.

Professional ($199/month) is the most common tier for in-house marketing teams. Five domains covers most multi-brand companies (parent + a few sub-brands) or holdovers from prior site migrations. Three seats means you, your VP, and a content lead can all log in. Daily scan budget supports two daily sweeps of moderate keyword coverage.

Agency ($499/month) is for service providers managing visibility for clients. Fifteen domains is usually enough for a small-to-mid-sized agency book. Ten seats means each consultant on your team can have their own login (with their own API keys, scoped to their assigned domains). High scan budget supports more frequent monitoring.

If you’re not sure: start at Pro. Downgrading from Pro to Starter mid-cycle is straightforward; upgrading from Starter when you hit the domain limit is also straightforward but can feel disruptive if you’re in the middle of investigating something.

Team seats and access control

On Professional and Agency plans, the account owner (the person who paid) can invite team members in Settings → Team.

Inviting:

1. Go to Settings → Team
2. Click Invite Member
3. Enter their email address and role (admin, editor, viewer)
4. Click Send Invite

The invitee gets an email with a one-time signup link (valid for 7 days). They set their own password and pick which authentication method they prefer (email/password or Google sign-in). After signing up, they show up in your team list.

Roles:

• Admin — full access to everything you have access to. Can invite/remove other team members. Can change subscription. Useful for co-owners or for trusted senior team members.
• Editor — full access to the data and tooling. Can edit brand facts, change settings, run scans, configure keywords. Cannot manage team or billing.
• Viewer — read-only access. Can see all the dashboards, the Analyst, and reports. Cannot make changes. Useful for stakeholders who want visibility but shouldn’t be making edits.

Per-domain access (Agency only): On Agency plans, you can scope a team member’s access to specific domains rather than all domains. Useful when one consultant manages Client A while another manages Client B and you don’t want them seeing each other’s data.

Removing team members:

In Settings → Team, click the kebab menu next to a team member and choose Deactivate. Their access is revoked immediately; their historical activity (scans they ran, brand facts they added) is preserved with their name attached. If you ever need to reactivate them, the same kebab menu has a Reactivate option.

API keys are per-user, not per-account

This is worth re-emphasizing because it surprises people:

Each team member configures their own API keys in their own Settings → API Keys panel. Eric’s keys aren’t shared with Jane; Jane has to enter her own. The reason: AI provider billing is tied to the keyholder. Sharing keys means muddying who’s responsible for the bill, which gets complicated fast on Agency plans where you’re managing client work.

If you’re operating an agency and want to use a single set of agency keys across all your team members, you can — but each team member still has to enter the same key into their own settings. (We may add a “shared agency keys” feature later if there’s demand. For now, it’s per-user.)

Adobe Analytics has an exception via the agency-credential toggle (admin opt-in) where one set of Adobe credentials can be shared across users for cases where the agency holds the Adobe relationship. Specifics are in API Keys (BYOK).

Billing and subscription management

CiteMetrix uses WooCommerce Subscriptions for billing. From your account dashboard, My Account → Subscriptions shows your active subscription with options to:

• View next billing date
• Update payment method
• Change plan (upgrade/downgrade)
• Cancel (cancellation takes effect at the end of the current billing period; you keep access until then)

Plan changes are prorated. Upgrading mid-cycle charges the difference for the remainder of the cycle. Downgrading mid-cycle credits the difference toward the next renewal.

Failed payments trigger a grace period: you have 7 days to update your payment method before access is suspended. We’ll email reminders during that window. If access is suspended for non-payment, your data is preserved for 30 days — restoring access just requires a successful payment.

Domain management

Adding a domain (within plan limits):

1. Click the domain picker in the dashboard top bar
2. Click Add Domain
3. Enter the domain and brand name
4. The new domain becomes the active one — work through Getting Started to configure it

Hitting the domain limit: You can’t add a 6th domain on Pro, or a 16th on Agency, until you either upgrade or remove an existing one. Upgrade is one-click in My Account → Subscriptions.

Removing a domain: Settings → Domains → click the kebab menu → Remove. This deletes all data associated with the domain (scans, hallucinations, brand facts). It’s reversible only via support — if you accidentally remove the wrong domain, email eric@citemetrix.com immediately.

Transferring a domain to a different account: Possible but not self-serve. Useful when an agency hands a managed domain back to the client. Email eric@citemetrix.com with the source account, target account, and domain.

Two-factor authentication

If 2FA is available in your account (it should be for all customer accounts), enable it in My Account → Security → Two-Factor Authentication. CiteMetrix supports authenticator-app-based TOTP (Google Authenticator, 1Password, Authy, etc.). SMS-based 2FA isn’t supported, by design — SMS is the weakest factor and we’d rather customers use a real authenticator.

When 2FA is enabled, login requires both your password and a current TOTP code. The PWA will prompt for 2FA on first install but then issue a long-lived JWT token that doesn’t re-prompt unless the token is invalidated.

What’s not in your account settings

A few things people occasionally ask about that live elsewhere:

• Brand facts — dashboard sidebar, not Settings. They’re per-domain data, not account metadata.
• API keys — Settings, but per-user as noted above. Not visible to other team members.
• Notification preferences — covered in detail in Reports & Digests.
• Spend monitor — Settings → Spend Monitor. Critical to configure if you have heavy scan workloads.

Next steps

• Review your current plan against your actual usage (Settings → Subscriptions). If you’re routinely hitting the keyword or scan limit, the upgrade pays for itself.
• If you’re on Pro/Agency and haven’t invited your team, do it now — having multiple eyes on the data is genuinely how the product gets used most effectively.
• Enable 2FA if you haven’t.