Reports & Digests

CiteMetrix is designed so you don’t have to log in every day to know what’s happening. The weekly digest email is the primary “stay in the loop” channel; it summarizes the week, calls out anything that needs attention, and links into the dashboard for the items where you actually want to take action.

This article covers what gets sent, when, and how to tune the experience to your workflow.

The weekly digest

Cadence: Every Monday morning, around 8 AM in your account’s configured timezone (default UTC if unset).

Recipient: The primary user on the account. On Pro/Agency plans with multiple seats, each user gets their own digest scoped to the domains they have access to.

Contents (in order):

1. Headline ModelScore line. “Your ModelScore is X (up/down Y points from last week).” If your score changed materially, the next line explains which component drove the move.
2. The week’s hallucinations. Count of new hallucinations detected, broken down by severity. The 3-5 most impactful ones get linked individually so you can jump straight to the remediation panel.
3. Citation summary. Total scans run, total citations captured, top platforms by citation count. Shows the trend versus the prior week.
4. Share of Voice snapshot (Pro/Agency only, when competitors are configured). Your overall share, your top competitor’s share, and whether your share is up or down versus the prior week.
5. Recommended action. A single, prioritized recommendation for the week — usually pointing at the highest-leverage hallucination to fix or the technical readiness item that would unlock the most score.
6. Footer. Direct link to the dashboard; one-click unsubscribe; link to update preferences.

The digest is intentionally short — typically a 60-second skim. The deep work happens in the dashboard once something in the digest catches your attention.

On-demand reports

Beyond the weekly digest, you can generate two on-demand reports from the dashboard:

Domain Audit Report (PDF). A complete snapshot of one domain’s current state — ModelScore breakdown, all four components with detail, recent hallucinations grouped by severity, recent citation summary, technical readiness checklist with pass/fail per item. Roughly 8-15 pages depending on activity. Useful for sharing with stakeholders who don’t have access to the dashboard. Export from the dashboard’s domain detail view.

Hallucinations Report (PDF or CSV). Filtered list of hallucinations matching whatever filters you have applied (severity, platform, date range, resolved/unresolved). Useful for content team handoffs — give the writer a CSV of “all unresolved Critical hallucinations” and they have a tractable work list.

Both reports are generated synchronously and arrive within 10-30 seconds.

Daily activity emails

CiteMetrix can also send a brief daily activity summary — much shorter than the weekly digest, focused on “did anything happen yesterday?” Off by default. Enable in Settings → Notifications → Daily Summary if you want it.

The daily summary is a one-paragraph email: yesterday’s scan count, any new Critical hallucinations, any scan failures, and a quick ModelScore line. It’s deliberately spare; if nothing material happened, the email is a single sentence saying so. Some users like the daily heartbeat; most prefer the weekly digest.

Critical alerts (real-time)

Separate from the digest cadence, CiteMetrix sends real-time alerts when something can’t wait until Monday. These come via email and (if you have the PWA installed with push enabled) as push notifications:

• Critical hallucination detected — fires immediately when a new contradiction is flagged at Critical severity
• Repeated scan failures — fires when a key has failed three scans in a row, usually meaning the API key has a problem
• Sharp ModelScore drop — fires on a 10+ point week-over-week drop
• API quota or billing issues — fires when a configured key is rejecting calls due to billing or quota state on the provider’s side

Real-time alerts respect quiet hours — outside 8 AM to 8 PM in your account’s timezone, alerts queue and deliver at the start of the next quiet-hours-clear window. You can override and allow 24/7 alerts in Settings → Notifications.

Internal/admin emails (operator-facing)

If you operate CiteMetrix for clients (Agency tier), you also receive admin-facing emails that customers don’t see:

• Daily admin digest — system health summary, scan volume across all your customers, any infrastructure-level concerns
• Customer milestone notifications — first scan completed, first hallucination resolved, plan upgrade

These go to the admin email configured in your installation, not to individual customers.

Email deliverability

CiteMetrix sends email through Amazon SES (verified domain citemetrix.com). If you’re not receiving expected emails:

1. Check your spam folder. CiteMetrix has reasonable sender reputation, but new accounts occasionally see initial spam routing.
2. Add noreply@citemetrix.com to your contacts.
3. If you’re at a corporate domain with strict filtering, ask IT to allowlist the citemetrix.com and expertseoconsulting.com sender domains. (We send some operations email through expertseoconsulting.com.)
4. If digests still aren’t arriving, email eric@citemetrix.com — we can verify the send happened on our side and trace from there.

Customizing what you receive

In the dashboard, Settings → Notifications:

• Weekly digest: on/off, day of week, send time
• Daily summary: on/off
• Real-time alerts: per-category toggles (hallucinations, scan failures, score drops, billing issues)
• Quiet hours: start time / end time, or always-on
• Push notifications (PWA installs only): per-category toggles

The defaults are sensible for most operators: weekly digest on, daily summary off, all real-time alerts on with 8 PM – 8 AM quiet hours.

What CiteMetrix doesn’t email

• Generic “your scan completed” notifications. Routine scan completion is dashboard-visible; sending an email per scan would be noise. The PWA can push if you want active notifications during business hours.
• Marketing or upsell content. CiteMetrix’s transactional emails are about your account; we don’t send promotional content to active customers.
• Anything you didn’t opt into. All real-time alerts have toggles; the digest has an unsubscribe link in every footer.

Next steps

• Confirm your weekly digest is arriving — check Monday morning. If it isn’t, check Settings → Notifications to confirm it’s enabled.
• Configure quiet hours if your default schedule doesn’t fit your timezone.
• Install the PWA if you’d rather get push than email for real-time alerts.